Hello, I'm Phume. I'm an experienced Service Designer and UX Researcher based in New York.
To craft valuable digital experiences
I embrace compassion and curiosity and use inclusive, holistic, and human-centered design strategies that consider the entire ecosystem when addressing complex challenges. I straddle Service Design, UX Research and Strategy with nearly a decade of experience using the intersection of these practices to understand human needs and deliver actionable insights. A champion of data-driven storytelling, I believe in prioritizing both user and business needs to create valuable services and products.
MY PHILOSOPHIES
Leading with compassion + curosity
I believe that teams that foster compassion and curiosity within their environment can better provide this to the customers, clients and stakeholders they build experiences with. Leading with practices such as Human-Centered and Inclusive Design allow for these values to spread.
Prioritizing people-first methods and insights
When making services and products for human beings we have to put them front and center in our process. They are the experts of their lived experience and innovation comes from co-creating with them and using our knowledge as designers, strategists, and researchers to add delight, ensure equity, and do no harm.
Embracing iterative + collaborative partnerships
Building processes of collaboration across disciplines and with communities allow us to set aside silos and ignite innovation from not reinventing the wheel but reframing the work that has already started.