Welcome!
My name is Phume (pronounced Pumi) and I’m an Experienced Service Designer and Design Strategist based in New York. I’ve spent the last 10 years modernizing and improving digital experiences working for software companies, finance firms, non-profits, local governments, and consulting teams including JP Morgan Chase, Autodesk, Nava PBC, Catapult Design, and the NYC Mayor’s Office For Economic Opportunity Service Design Studio. My background has given me a number of expertise including UX consulting, qualitative and quantitative UX research, data-driven service design strategies, strategic business thinking, visual and product design. Loving to collaborate and facilitate I also became a certified Human-Centered Design facilitator through the LUMA Institute. Inspired by people and the environment we live in, I am multi-disciplinary in my approach, believing accessibility and equity should always be prioritized.
In my spare time I love engaging and empowering youth, reading books on Afrofuturism and Psychology, listening to podcasts, and engaging in my local community.